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Troubleshooting the Proxy Server

  1. Make sure you entered all the information exactly and spelled our proxy server (proxy.williams.edu) correctly.  One typo and it won't work.

  2. Some people have had trouble using Safari for the Mac with our proxy server.  Try downloading Mozilla Firefox instead if you run into this issue.

  3. Make sure you are not running a firewall that is blocking port 3128.

  4. Several Universities block proxy ports from on-campus to protect themselves from open proxies and their liabilities.  Use one of the following services to find out if the port we use (3128) is blocked or open.  If it is blocked, you will need to find another internet connection, perhaps at a wi-fi cafe.

Christine Ménard
Christine Ménard, Head of Research Services and Library Outreach